FAQ

 

HOW DO I SUBMIT MY ARTWORK? 
Please follow the instructions located here.

WHERE CAN I SEE YOUR SHIPPING COSTS?
Nowhere. Because there are none! We offer free shipping, worldwide.

HOW DO YOU PRODUCE? 
We actually partnered up with an art printing company, with facilities in the UK, the US, and Mexico. They make it possible for us to ship our artwork worldwide and still keep high quality products.

WHO ARE YOUR ARTISTS?
We are always working on finding new, upcoming artists with interesting ideas and styles. We find our artists on the street, Instagram, in galleries, etc.
If you are interested in a cooperation, please contact us at contact@65collective.com.

ARE FRAMES INCLUDED WHEN I BUY THE ART PRINTS? 
Yes, we sell museum quality paper art prints with high quality frames. Some are mounted, some aren't.

WHAT TYPE OF CANVAS DO YOU USE? 
We only use stretched high quality wood canvas. With a thick wooden bar.

YOUR PRINTS ARE ALL GLICÉES. WHAT IS A GLICÉ PRINT? 
It's French for "sprayed ink" Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions.  Giclée printing process will produce a print that lasts between 100 and 200 years in good conditions.

CAN I CANCEL MY ORDER? 
If you wish to cancel your order before it leaves our warehouse, please contact us immediately at contact@65collective.comHowever, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

HOW DO I RETURN MY ORDER? 
Register your return via contact@65collective.com. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.

To avoid misunderstandings, please have a look at our refund policy.

I DIDN'T RECEIVE AN ORDER CONFIRMATION.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at contact@65collective.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

CAN I ORDER PRINTS WITH MY OWN DIMENSIONS OR DESIGNS? 
Yes, we do print customers’ own designs. Contact us to inquire.

WHAT IF THE ORDER IS LOST IN THE MAIL? 
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. We'll cover the costs of shipping a replacement order for you.  We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order. 

Keep in mind that if the tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.