FAQ

HOW DO I SUBMIT MY ARTWORK? 

Please follow the instructions located here.

WHERE CAN I SEE YOUR SHIPPING COSTS?
Nowhere. Because there are none! We offer free shipping worldwide.

HOW DO YOU PRODUCE? 
We partnered up with an art printing company with facilities in the UK, the US, and Mexico. They make it possible for us to ship our artwork worldwide and still keep high-quality products.

WHO ARE YOUR ARTISTS?
We are always working on finding new, upcoming Black, Indigenous, and People of Color with interesting ideas and styles. We find our artists via the street, social media, art galleries, word of mouth. If you are interested in collaborating, please contact us at contact@65collective.com.

ARE FRAMES INCLUDED WHEN I BUY THE ART PRINTS? 
Yes, we sell museum quality paper art prints with high-quality frames.

WHAT TYPE OF CANVAS DO YOU USE? 
We only use stretched, high-quality wood canvas with a thick wooden bar.

CAN I CANCEL MY ORDER? 
If you wish to cancel your order before it leaves the warehouse, please contact us immediately at contact@65collective.com. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

HOW DO I RETURN MY ORDER? 
Register your return via contact@65collective.com. After registration, you will receive an email containing instructions and address details. You will be responsible for return postage and shipping costs. Your return package must be well-protected.

For more information please see our refund policy.

I DIDN'T RECEIVE AN ORDER CONFIRMATION.
If you submitted an order with us but didn't receive order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at contact@65collective.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

WHAT IF THE ORDER IS LOST IN THE MAIL? 
All claims must be submitted no later than two weeks after the estimated delivery date for packages lost in transit. We'll cover the costs of shipping a replacement order for you.  We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be useful to double-check that you got in touch with your local post office to locate the lost order.  However, if the tracking information from the shipper states an order was delivered, any replacements to reship would have to be at your expense.

CAN I ORDER PRINTS WITH OTHER DIMENSIONS OR SIZES THAN SHOWN? 
In some cases we can custom order a different size depending on the image.  Please contact us to inquire before placing your order.

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